Q: Is the price of strings and/or parts included in your prices?
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A: No, the cost of strings and/or parts are not included in the prices shown. They will be charged at cost, on top of the listed price.
Q: Can I provide my own strings and/or parts (e.g., pots, input jacks etc.)?
A: If you have already sourced your strings and/or parts you are welcome to provide them and we'll use them to complete the work on your guitar
Q: Why is there a £30 premium for Stainless Steel frets?
A: The surcharge reflects the extra labour time and tool wear when working with stainless steel which is significantly harder than standard nickel-silver fretwire. While more demanding to install, the result is a "forever" fret that elevates the playing experience and will not require further fretwork or replacement for decades.
Q: Can you make brass nuts?
A: No, unfortunately we cannot make brass nuts.
Q: Do you offer finish repairs?
A: Unfortunately we cannot offer finish repairs.
Q: What are your payment methods?
A: We can only accept cash.
Q: Do you accept credit/debit cards?
A: No, unfortunately we do not accept credit/debit cards.
Q: Do your prices include VAT?
A: We are a small business and our turnover is well below the VAT threshold. So our prices are not subject to VAT. However, any parts that are purchased (e.g., strings, pots etc.) include VAT.
Q: Do you offer amp repairs?
A: No, we are not qualified for this.
Q: Where are you located?
A: We are based on the edge of Worcester Park, near Stoneleigh.
Q: Do I need an appointment?
A: Yes, all work is carried out by appointment only to ensure I can give each instrument my full attention.
Q: How long does a setup take?
A: Standard setups typically have a 3–5 day turnaround, though this can vary based on my current workbench volume.
Q: Can you fix my guitar while I wait?
A: Every job starts with a proper assessment and diagnosis. To ensure high-quality, reliable work and thorough testing, I do not offer "while-you-wait" services.
Q: What if my guitar doesn't actually need work?
A: I believe in honest assessments; I will always let you know if no work is actually required.
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